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Frequently Asked Questions

My photos haven't arrived yet

You can track your order through the track and trace page in your confirmation email. If you still haven't received your photos 1 week after the expected delivery date, please contact us.

I want to change the address of my order

If your photos are not printed yet, we can try to change the delivery address. If your photos have already been printed, we can't change your address anymore. Please contact us for more details.

How does Stampix work?

Stampix works according to the following principle:

Try - Try the Stampix App & the quality, 100% for free. Your first order is completely for free.
Use - You can collect more free pictures by referring friends or collecting gifts from partners.
Upgrade - If you want to print more, you can easily pay for shipment. We also have a wide range of premium products. The premium products products can be ordered via the Stampix App or the Stampix Shop.

I don't have my order number

If you don't have an order number but would like to ask something, contact us here.