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My photos haven't arrived yet

You can track your order through the track and trace page in your confirmation email. If you still haven't received your photos 1 week after the expected delivery date, please contact us.

I want to change the address of my order

If your photos are not printed yet, we can try to change the delivery address. If your photos have already been printed, we can't change your address anymore. Please contact us for more details.

What is the estimated delivery time of the photos?

You can check the estimated delivery date through the track and trace page in your confirmation email. Contact us for more information.

My pictures weren't delivered on the estimated delivery date

No panic! The delivery date is an estimation date. If in any case you haven’t received your pictures a week later then the estimated delivery date, please click the button below to contact us.